Make it personal by addressing people by name. Provide the option to talk to a human in case the user has contacted you for a reason Photo Background Removing that your Facebook bot can't support. And remember: when your experience changes, so should your onboarding. Update your greeting and welcome message as you improve your abilities, make sure they are always relevant. Advertising Continue reading below Messenger bot architecture We all know the critical importance of website architecture, Facebook chatbots are no different. There are three essential things you need to be aware of: 1. Persistent Menu Facebook chatbot persistent menu Navigation is Photo Background Removing represented in Facebook Messenger by a persistent menu - A list of up to five actions that are always accessible to the user by an icon in the message editor.
This effectively communicates basic chatbot capabilities to users, eliminating the need for people to remember text commands and providing Photo Background Removing a way to re-engage stale conversations. I recommend having a talk to a human option in your persistent menu that generates a message to the customer service team. This human/robot hybrid approach will ensure a better user experience and provide valuable feedback where your bot is stuck. Advertising Continue reading below 2. Quick Responses Facebook chatbot quick replies As chatting with bots is new to many, this helps provide a more guided experience to set expectations for what Photo Background Removing the bot can do. A Messenger bot's quick replies feature displays up to ten pre-assigned replies as prominent buttons above the text field to speed up the conversation.
For example, a movie bot might ask what genre a user likes. These buttons help indicate the capabilities of the bot and remove the question in users' heads Photo Background Removing of what to write to the bot. Advertising Continue reading below 3. Fallback Message At some level, you need human support because there will be instances when your Messenger bot gets overwhelmed. In these situations, be sure to have a fallback message that apologizes for the bots' lack of understanding and assures the user that a human will be with them soon, ideally with an expected time slot. It is recommended to keep records of topics that required human intervention and decide whether they should be added to Photo Background Removing the bots capabilities. Increase personalization with account linking Facebook chatbot account link If users can create an account on your website, be sure to offer an account association.